RETURNS

May we help you?

If you have any questions, please contact us: Sales@otthie.com

In the email title, please write "return" and the order number.

The item(s) in your order can be returned for a refund, hassle free
You must request a return within 14 days of delivery for a FULL REFUND. Please note any original delivery costs will not be refunded.
Please note that all returns will require label(s) and documents to be printed prior to posting; you will need access to a printer
You can download the return form here ,if the file isn't download automatically please contact us Sales@otthie.com

Please read our returns policy carefully to ensure your request can be processed as quickly as possible:

You must request a return within 14 days of delivery for a FULL REFUND. Please note any original delivery costs will not be refunded.
The cost of return shipping is cover by the customer.
All returns will require the label(s) and documents to be printed prior to posting.
Before return the order please contact us: sales@otthie.com
You will need to include your returns form inside the package when you return it to us. Any returns without a returns form will not be accepted.
All items must be sent in the original packaging provided. Where provided, any branded packaging such as dust bags, jewelry boxes, and clothing tags should be included in your return.
The item(s) should be returned unworn and in perfect condition. Any returns that are damaged, soiled, or returned without their original labels may not be accepted and may be sent back to the customer.
You cannot return items that have been made to order or personalized for you.
You will receive a refund within 10 working days after your return is confirmed.
We are able to offer exchanges.
- If you would like to exchange sizes. Please contact us (sales@otthie.com) We need to check if we have the size/ item on the stock.
All questions and queries are handled by our expert customer service team, so please contact us with any questions on sales@otthie.com so we can help you.

If the item is faulty when you receive it, please inform our Customer Service team within 14 days from the date you received it, via email to sales@otthie.com. Please include a photo and description of the fault.
We will arrange a return for a refund or replacement for you.
If you have had the item for over 14 days we will look into this for you.
Please note that we're unable to offer a repair, replacement or refund for items that you have owned longer than 6 months.
Items which are damaged or as a result of normal wear and tear; by accident; or through misuse will not be considered faulty.